Privacy policy

At Jawhara, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, contact our support team, or use our services.

By using our website or placing an order, you agree to the terms of this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Full name
  • Phone number
  • Email address
  • Delivery address
  • Billing address, if applicable
  • Order details
  • Payment method details
  • Customer support messages
  • Device and browser information
  • Website usage data, such as pages visited and products viewed

We collect this information to process orders, deliver products, provide customer support, improve our website, and offer a better shopping experience.

How We Use Your Information

We may use your personal information for the following purposes:

  • To process and confirm your orders
  • To arrange delivery across the United Arab Emirates
  • To contact you regarding your order
  • To provide customer support
  • To send order updates, delivery updates, or tracking details
  • To manage returns, replacements, or support requests
  • To improve our website, products, and services
  • To prevent fraud, misuse, or unauthorized transactions
  • To send promotional messages only if you have agreed to receive them

Sharing Your Information

Jawhara does not sell your personal information.

We may share necessary information with trusted third parties only when required to complete your order or provide our services. These may include:

  • Courier and delivery partners
  • Fulfillment partners
  • Payment service providers
  • Website hosting and Shopify-related service providers
  • Customer support tools
  • Marketing and analytics platforms, where applicable

Only the information required for the relevant service will be shared.

Payment Information

Payment details are processed securely through trusted payment providers or Shopify-supported payment systems.

Jawhara does not directly store complete card details or sensitive payment information on our website.

For Cash on Delivery orders, we may use your name, phone number, and delivery address to confirm and deliver your order.

Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Improve website performance
  • Understand customer behavior
  • Analyze website traffic
  • Support advertising and retargeting activities

You can disable cookies through your browser settings, but some website features may not work properly.

Marketing Communications

If you subscribe to our marketing messages, we may send you updates about new products, offers, promotions, or store announcements.

You can unsubscribe from marketing emails or messages at any time by following the unsubscribe option or contacting our support team.

Data Protection

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no online platform can guarantee complete security. By using our website, you understand that information shared online carries some level of risk.

Customer Rights

You may contact us to request:

  • Access to your personal information
  • Correction of incorrect information
  • Removal of your personal information, where applicable
  • Unsubscribe from marketing communications

Some information may need to be retained for legal, accounting, fraud prevention, or order record purposes.

Third-Party Links

Our website may include links to third-party websites or services.

Jawhara is not responsible for the privacy practices, content, or policies of third-party websites. We recommend reviewing their privacy policies before sharing any personal information.

Children’s Privacy

Our website and services are not intended for children under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to remove it.

Changes to This Privacy Policy

Jawhara may update this Privacy Policy from time to time.

Any changes will be posted on this page. Continued use of our website after changes are made means you accept the updated policy.

Contact Us

For any privacy-related questions or requests, please contact our customer support team through the contact details available on our website.

Jawhara
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