Shipping policy

At Jawhara, we are committed to delivering your orders safely, efficiently, and reliably across the United Arab Emirates.

Order Processing

All orders are processed within 1 to 2 business days after order confirmation, excluding weekends, UAE public holidays, or unexpected operational delays.

For Cash on Delivery orders, our team or delivery partner may contact you to confirm your order before dispatch.

Delivery Timeline

Orders within the UAE are typically delivered within 2 to 5 business days after dispatch.

Delivery times may vary depending on your location, product availability, courier schedule, and order confirmation status.

Shipping Coverage

We currently deliver across the United Arab Emirates, including:

Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

Shipping Fees

Shipping charges, if applicable, will be calculated and displayed at checkout before you place your order.

If free delivery is available for your order, it will be clearly shown at checkout.

Order Tracking

Once your order has been dispatched, tracking details may be shared with you via email, SMS, WhatsApp, or courier notification, depending on the available delivery method.

You can use the tracking details to follow your shipment status.

Delivery Delays

While we do our best to deliver within the estimated timeline, delays may occur due to:

Courier service delays
UAE public holidays
Incorrect or incomplete address details
Customer unavailability
High order volume
Unexpected logistics issues

Jawhara is not responsible for delays caused by courier partners or circumstances outside our control, but our support team will assist you wherever possible.

Incorrect Address or Failed Delivery

Please make sure your name, phone number, and delivery address are correct before placing your order.

If delivery fails because of an incorrect address, an unavailable customer, or an unreachable phone number, the order may be delayed, returned, or cancelled.

Contact Us

For any shipping-related questions, please contact our customer support team through the contact details available on our website.

Jawhara
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